CRISTIAN BOIN

PIRATA DEL MANAGEMENT

Customer experience: come regalare ai clienti esperienze memorabili

Lean & project management ​
Product management
Start-up & modelli di business
Marketing
Customer experience
Digital
Company culture & people​
Altro

Be Our Guest: Perfecting the Art of Customer Service

TOP

Lezioni di leadership creativa. I segreti che ho imparato come CEO di Walt Disney

The Wonderful World of Customer Service at Disney

55 Ways to Add Disney Magic to your Organization

The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists

The Customer Experience Book: How to design, measure and improve customer experience in your business

The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams

The Customer Support Handbook

Five Star Service: How to deliver exceptional customer service

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)

The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany

Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Challenger Sale: Taking Control of the Customer Conversation

Permission marketing

Delivering Happiness: A Path to Profits, Passion and Purpose

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)

The Power of Moments: Why Certain Experiences Have Extraordinary Impact

ENTRIAMO IN CONTATTO

Compila il modulo qui sotto per iniziare il nostro viaggio insieme. Che tu stia salpando per una nuova avventura o cercando di raffinare un’idea, non vedo l’ora di ascoltarti!

  • cristian@cristianboin.com

MAPPA

“Pensare è facile, agire è difficile, e mettere i propri pensieri in pratica è la cosa più difficile del mondo.”