Customer experience: come regalare ai clienti esperienze memorabili Lean & project management Product management Start-up & modelli di business Marketing Customer experience Digital Company culture & people Altro Be Our Guest: Perfecting the Art of Customer Service TOP Lezioni di leadership creativa. I segreti che ho imparato come CEO di Walt Disney The Wonderful World of Customer Service at Disney 55 Ways to Add Disney Magic to your Organization The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists The Customer Experience Book: How to design, measure and improve customer experience in your business The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams The Customer Support Handbook Five Star Service: How to deliver exceptional customer service Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany Innovator's Dilemma: When New Technologies Cause Great Firms to Fail The Effortless Experience: Conquering the New Battleground for Customer Loyalty The Challenger Sale: Taking Control of the Customer Conversation Permission marketing Delivering Happiness: A Path to Profits, Passion and Purpose Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) The Power of Moments: Why Certain Experiences Have Extraordinary Impact